Refund policy
We want you to be happy with your SonicScrub™ purchase.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be unused and in the same condition that you received it, with the original packaging where reasonably possible.
Faulty or Damaged Items
If your SonicScrub™ arrives damaged, faulty or defective, please contact us as soon as possible at support@sonicscrub.store with your order number and details of the issue. Photos or videos may be requested to help us resolve the issue.
Change of Mind
If you change your mind about your purchase, you may request a return within 30 days, provided the product meets our return conditions above.
Return postage for change-of-mind returns is the responsibility of the customer unless otherwise required by applicable law.
Refunds
Once your returned item has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your payment provider some time to process the refund.
Contact Us
For questions about returns or refunds, contact us at: